Reference

How serbubet Protects Your Personal Data

At serbubet, your personal data — from account registration details to payment records across DANA, OVO, GoPay and QRIS — is handled with clear rules about what we…

Data encryption on all account activityDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete your dataNo sale of personal data to third partiesRetention periods clearly stated

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What Personal Information We Hold and Why

serbubet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with serbubet, we collect the details you provide at registration — name, email address, date of birth and contact number — along with deposit and withdrawal records tied to your chosen payment method, whether that is DANA, OVO, GoPay or QRIS.

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We also log device identifiers, session timestamps and IP addresses to keep your account secure and to meet fraud-prevention obligations. We do not collect more data than is necessary for these purposes, and we never sell your personal information to marketing companies. Data handling depends on
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local law, and Indonesian data-protection standards shape every policy we apply here. If you contact our support team, conversation records are retained for up to twelve months to let us resolve follow-up queries accurately.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you want to request a copy of the data we hold about you, ask us to correct inaccurate records, or raise a concern about how…

HOW WE PROTECT YOU

Six Ways We Handle Your Data Responsibly

From the moment you create an account to the day you request deletion, serbubet applies a consistent set of practices to keep your information safe and your rights intact.

Encryption at Rest and in Transit

All account data — including payment identifiers for DANA, OVO, GoPay and QRIS — is encrypted both when stored in our databases and when transmitted between your device and our servers, using current TLS standards.

Cookie Controls You Can Manage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel in your account, and non-essential cookies can be switched off at any time.

Access Rights — Request Your File

You have the right to request a full copy of the personal data we hold on your account. Submit the request through live chat or the in-account form and we will deliver a structured file within seven working days, where local law permits.

Correction and Update Process

If any stored detail — name, address, contact number — is inaccurate, you can ask us to correct it. Contact the privacy team with the correct information and we will update your record and confirm the change by email within 48 hours.

Data Retention Periods

Account records are kept for as long as your account is active plus a further period required by applicable Indonesian financial regulations. After account closure, anonymised transaction data may be retained for statutory audit purposes only.

No Third-Party Data Sales

We do not sell, lease or trade your personal data to advertisers or data brokers. We may share data with payment processors — DANA, OVO, GoPay, QRIS — only to the extent needed to complete your transactions and verify identity where required.

Your Privacy Policy Questions, Clearly Answered

The questions below cover what we hear most often from people reviewing this policy before or after opening an account. If your question is not listed here, the privacy support team can respond via live chat or email — both channels are monitored seven days a week during operating hours.

We collect your name, email address, date of birth, phone number and the payment method details you use — DANA, OVO, GoPay or QRIS. Device identifiers and session logs are also recorded for fraud-prevention and account-security purposes.

Yes. Submit a data access request via live chat between 08:00 and 23:00 WIB or through the in-account help form. We will compile and deliver your data file within seven working days, where local law permits.

Contact the privacy team through email or live chat with your deletion request. We will process it within the timeframe required by applicable Indonesian regulations, noting that some transaction records must be retained for statutory audit purposes after account closure.

We share data only with payment processors — DANA, OVO, GoPay and QRIS — to the extent needed to complete transactions and verify your identity. We do not sell or trade your data to advertisers or any other external parties.

Active account records are held for the life of your account. After closure, Indonesian financial regulations require us to retain certain transaction records for a defined statutory period. Anonymised data may be kept for internal audit purposes only.

We use session cookies to maintain your login state and analytics cookies to understand page usage. Non-essential analytics cookies can be switched off in the cookie-preference panel inside your account settings at any time without affecting your core account access.

Contact the privacy team via live chat or email with the corrected details. We will update your record and send a confirmation email within 48 hours of verifying the change against your registered account information.

How serbubet Protects Your Personal Data

Reach Us About Your Data Rights

Six Ways We Handle Your Data Responsibly

Encryption at Rest and in Transit

Cookie Controls You Can Manage

Access Rights — Request Your File

Correction and Update Process

Data Retention Periods

No Third-Party Data Sales

Your Privacy Policy Questions, Clearly Answered

01 What personal data does serbubet collect when I open an account?

02 Can I request a copy of all the data serbubet holds about me?

03 How do I ask serbubet to delete my personal data?

04 Does serbubet share my payment data with third parties?

05 How long does serbubet keep my account data after I close my account?

06 What cookies does serbubet use and can I turn them off?

07 How do I correct an error in the personal data serbubet holds?

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